Refund policy
You have the right to revoke this contract within fourteen days without providing reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us terrorists of beauty, Schulterblatt 3, 20357 Hamburg , terroristsofbeauty.com, by means of a clear statement (e.g. an e-mail or a letter sent by post) of your decision to withdraw from this contract. You may use the following sample revocation form but, is not mandatory:
________
An: terrorists of beauty GmbH, Schulterblatt 3, 20357 Hamburg www.terroristsofbeauty.com
I hereby ____________________________________ revoke the contract concluded by me for the purchase of the following goods ___________________________________
Ordered on ________________ Received on _______________
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in case of communication on paper)
Date:
Consequences of revocationIf you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall not bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
To exercise your right of revocation you can use the given template revocation form. The non-observance has no effect on your legal rights, in particular your legal right of revocation and your warranty rights, however.